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Frequent Questions and Answers

Q: How can I change my username?
• You cant. If you wish to have a different username, please delete your current profile and register a new one.

Q: I forgot my username or password. What do I do?
• First look for the email we sent you when you registered. It contains your CupidBay username and password. If you forgot just your password but still know your username and your email click here to have a new password emailed.

Q: I tried uploading my photo but it didnt work!
• Make sure the photo is either a .gif or a .jpeg file. If you have a large photo it can take up to a few minutes for the photo to upload so please allow it some time.

Q: I wish to delete my profile. How can I do that?
• Login and click on SETTINGS > DELETE PROFILE. Confirm your request and submit.


Contact us at help [at] cupidbay.com - if you are a registered member please make sure you:
1. Enter your username into the subject field of the email
2. Send the email from the address you entered when you registered on CupidBay.com
Emails with questions that are answered above will be ignored

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